Shipping and Returns

Shipping:
We have chosen the best couriers (DHL, GLS, FEDEX, SDA) to reach every destination as quickly as possible. The pride of our policy is to ensure not only prices accessible to all but also free shipping from orders of € 49!

- Shipping cost in Italy: Free (for orders over € 49);
- Shipping cost in the European Community: € 9.90;
- Shipping cost outside the European Community: € 15;
- Delivery within 1-2 working days in Italy;
- Delivery within 2-4 working days in the European Community;
- Delivery within 3-7 working days outside the European Community.


Tracking:
You will receive an e-mail containing your tracking number once your package has been shipped.
You can cheek the status of your order and track of delivery in any time (3-4 hours after ordering on the website) on the courier's website indicated in the order confirmation e-mail.

Information for the consumer
in accordance with Law Decree of 21 february 2014, n. 21 . Implementation of directive 2011/83/UE relating to the protection of consumers in respect of distance contracts.

The supplier of the services or products is ZOOODE.COM, with legal headquarters at "via A. B. Sabin, 4 76016 Margherita Di Savoia (BT) tel. +39 0883 654801".
According to Law Decree 21 of 2014, the customer has the possibility to withdraw from the contract/order stipulated on the Internet without incurring any penalty and without giving any explanation, in compliance with the conditions that follow.

The right of withdrawal does not apply:

  • - when the essential conditions of integrity of the good (box and/or its content) are lacking;
  • - when the good and possible consumption materials have been used, even if only partially;
  • - when the external box and/or the original inner packaging are missing;
  • - when the integral elements of the product (accessories, cables, manuals, parts) are missing;
  • - when the product is damaged for causes other than its transport.
In the cases mentioned above, ZOOODE.COM will return the purchased good to the sender.
Customers who purchase with a VAT number may not exercise the right of withdrawal (by law).

In order to exercise the right of withdrawal, the customer will have to send an email requested to the address info@zooode.com within 14 (fourteen) working days from the receipt of the products ordered. The Communication can also be sent, within the same term, by telegram, telex or fax.

The Communication will have to contain:
  1. - the wish to avail oneself of the benefits granted by Law Decree N. 21 of 21 february 2014;
  2. - the indication of the product or products for which one avails oneself of the right of withdrawal;
  3. - the data of one's checking account (in order for any amount paid to be credited back to one's account).
In order to obtain a refund for the amount paid, customers will have to send back the purchased products to the following address at their own expense:

via A. B. Sabin, 4
76016 Margherita Di Savoia (BT)
tel. +39 0883 654801


The items to be returned will have to be sent back within fourteen working days from the date of receipt of the goods through any carrier, forwarder or shipping company of the customer's choice.

Method of refund of amount paid: ZOOODE.COM refund the amount paid by bank transfer (or other method of payment) in the least possible amount of time and in any case within 30 days from receipt of the written Communication.
The refund refers to the price of the product or products returned.

It is expressly understood that the expenses incurred to return the product to ZOOODE.COM will have to be paid by the customer.